Terms and Conditions

When you submit a booking via our online reservation system you will receive an automatic email to your provided email address summarising your booking. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

The reservation is only confirmed when the booking fee has been received. The booking contract is between the client/hirer and Kielder Holiday Cottages. The booking fee deposit is non-refundable.  The balance is payable by 4 weeks prior to the arrival date.  In the event of a late booking, less than four weeks prior to the start of the period of stay, the balance should be received a minimum of 7 days prior to arrival.

Cancellations must be made in writing by letter or email directly to Kielder Holiday Cottages at least four weeks prior to the start of the period booked.

Unless otherwise arranged there is a key safe at each cottage & the entry code will be given when the booking is complete. 

Your property will be available on the arrival date from 4.00 pm (unless by prior arrangement) until 10.00 am on the day of departure.

Care of property
Guests are asked to leave the property clean and tidy. Any breakages or damage accidental or otherwise should be reported immediately to Kielder Holiday Cottages. Failure to do this will result in you being charged for any breakages or damage. Any missing inventory from the property on your departure will also be charged for.

Smoking is not permitted in any of our properties.

Kielder Holiday Cottages will not be held responsible for any loss or damage to guests’ personal property during the contracted stay.
Items that are left at the property can be packaged & sent back to guests at a minimum cost of £10 plus postage for handling costs.

Noise or disturbance
Please refrain from causing excessive noise.  Our cottages are located in peaceful, local communities and we expect appropriate behavior from our guests.

Guests must accept full responsibility for the safety of their children at all times during their stay. 

We accept up to two dogs unless otherwise arranged, and guests are asked to clear up after their dogs to the best of their ability as time for changeover is at a premium. Guests must also maintain a clean garden & surrounding area.